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ISO 20000:2011 Certification

ISO 20000:2011 – SERVICE MANAGEMENT SYSTEM
WHY WE NEED SMS?

ISO/IEC 20000-1:2011 is a service management system (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfil agreed service requirement.

  • Business continuity.
  • Operation efficiency & governance.
  • Minimized losses.
  • Performance improved management systems.
  • Stack holder confidence.