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ISO 20000:2011 Certification

ISO 20000:2011 – SERVICE MANAGEMENT SYSTEM

ISO/IEC 20000-1:2011 is a service management system (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintains and improve an SMS. The requirements include the design, transition, delivery, and improvement of services to fulfill agreed service requirements.

 

Why do we need SMS?

  • Business continuity.
  • Operation efficiency & governance.
  • Minimized losses.
  • Performance improved management systems.
  • Stack holder confidence.

FEATURES

  • Organization and its context.
  • Leadership.
  • Planning.
  • Support.
  • Operation.
  • Improvement.