ISO 20000:2011 SERVICE MANAGEMENT SYSTEM(SMS)

ISO/IEC 20000-1:2011 is a service management system (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfil agreed service requirements.

   SMS System


  •     Oraganization and its context
  •     Leadership
  •     Planning
  •     Support
  •     Operation
  •     Improvement

   WHY WE NEED SMS?


  •       Business continuity
  •       Operation efficiency & governance
  •       Minimized losses
  •       Performence improved management systems
  •       stack holder confidence

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